Tax Software Company Causes Major Issues for Preparers
The Better Business Bureau is warning tax preparation consultants of the business practices of TRX Software Developers, also known as TRX, Tax Refund Xpress, and Tax Exact of Murfreesboro, Tennessee.
Over the past twelve months, BBB has received over 60 complaints from tax preparation consultants that outline hundreds of dollars in revenues lost as a result of TRX's faulty tax preparation software.
The complaints come from many states including Indiana, Kentucky, and Illinois.
TRX provides a software program designed to assist independent tax preparation consultants in filing tax returns for their clients.
However, complaints allege the software is incomplete resulting in the inability to properly file returns with the IRS.